Privacy Policy

1. Introduction

Welcome to Strawlo. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our web app. By using Strawlo, you agree to the practices described in this Privacy Policy. If you don't agree with these terms, please don't use our service.

2. Information We Collect

We collect information to provide you with a better experience and to improve our services. Here's what we collect:

Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, and password.
• Payment Information: If you make a purchase, we collect payment details such as credit card information or other payment method data. This information is processed securely by our payment service providers.
• Profile Information: Any additional information you choose to add to your profile.
• Communications: When you contact us for support or feedback, we collect the content of your messages.

Information We Collect Automatically

• Usage Data: We collect information about how you interact with our app, including pages visited, features used, and time spent on the platform.
• Device Information: We collect information about the device you use to access our app, including IP address, browser type, operating system, and device identifiers.
• Profile Information: Any additional information you choose to add to your profile.
• Cookies and Tracking Data: We use cookies and similar technologies to track activity and improve your experience. See Section 5 for more details.

2.2 Usage Data

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3. How We Use Your Information

We use your information for the following purposes:

• To Provide Our Services: Creating and managing your account, processing transactions, and delivering the features you request.
• To Improve Our App: Analyzing usage patterns to understand what works well and what needs improvement.
• To Communicate With You: Sending important updates, responding to your inquiries, and providing customer support.
• To Ensure Security: Detecting and preventing fraud, abuse, and security issues.
• To Personalize Your Experience: Tailoring content and features to your preferences.
• To Comply With Legal Obligations: Meeting our legal and regulatory requirements.

We will never use your information for purposes beyond what's described here without your explicit consent.

4. Data Storage and Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption: We use encryption to protect sensitive data both in transit and at rest.
• Secure Servers: Your data is stored on secure servers with restricted access.
• Access Controls: Only authorized personnel have access to your personal information, and only when necessary to provide our services.
• Regular Security Audits: We regularly review and update our security practices.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest standards.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our app
• Improve performance and functionality
• Analyze traffic and usage patterns

Types of Cookies We Use

• Essential Cookies: Necessary for the app to function properly (e.g., keeping you logged in).
• Analytics Cookies: Help us understand user behavior through tools like Google Analytics.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our app.

6. Third-Party Services

We work with trusted third-party service providers to deliver our services. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data. We do not sell or share your data for advertising or marketing purposes.

Third-Party Services We Use

• Hosting Providers: To store and manage our app infrastructure.
• Payment Processors: To securely process your payments.
• Analytics Services: Tools like Google Analytics to understand user behavior and improve our app.
• Email Services: To send you transactional emails and important updates.

These third parties are bound by strict data protection agreements and are required to comply with applicable privacy laws.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct your information through your account settings or by contacting us.
• Deletion: You can request that we delete your personal data, subject to legal obligations.
• Data Portability: You can request your data in a portable format.
• Opt-Out: You can opt out of non-essential communications and analytics tracking.
• Withdraw Consent: You can withdraw consent for data processing where we rely on consent as the legal basis.

To exercise any of these rights, please contact us at support@strawlo.com.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specifically:

• Account Information: Retained while your account is active and for a reasonable period afterward to comply with legal obligations.
• Transaction Data: Retained as required by law for tax and accounting purposes.
• Usage Data: Typically retained for up to 24 months for analytics purposes.

When we no longer need your data, we securely delete or anonymize it.

9. Children's Privacy

Strawlo is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at support@strawlo.com, and we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you through the app or via email if the changes are significant
• Give you an opportunity to review the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at support@strawlo.com. We're committed to addressing your concerns and will respond as quickly as possible.